ETHICS CHARTER & ETHICS NORM
Chapter 2 Responsibility and obligations to our customers
Honest provision of information
- Make sure to deliver honest information to our customers, not providing or distributing false information.
- Any issues requiring caution of customers should be informed honestly to them such that our customers can understand sufficiently.
Thorough fulfilment of contract with customers and post management
- Make sure to keep promise with our customers.
- Make sure to provide our customers with highest quality products and services, while ensuring they have no complaint due to defective products or poor services.
- Make sure reacting accurately and promptly with action to legitimate demand for return or request for service.
Protecting customers
- Make sure to protect properties of customers at same level as properties of company, not using them without prior permission of our customers.
- Information on our customers should be kept as confidential, making sure it would not be disclosed or without prior permission of our customers, or used for other purpose.
- Make sure not to make behaviors ruining interest of our customers, resulting from other immoral behaviors.
